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The Boston Globe

Business

One woman’s lengthy wait for unemployment aid

Two months after losing her job of 18 years and filing an unemployment claim, Karen Lucas had still not received benefits. Her savings depleted, she began to grow desperate, worrying how she would afford the insulin she needs daily to treat her diabetes.

The 44-year-old Watertown resident said she called the state Division of Unemployment Assistance week after week, sometimes waiting on hold for hours to speak with a representative. No one could give her any information about her claim, so she waited, taking her insulin in lower than prescribed doses to make it last longer.

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