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The Boston Globe


Fla. unemployment website designed by Deloitte also draws complaints

TALLAHASSEE, Fla. — The Florida unemployment compensation system’s new, $63 million website has left a trail of frustrated users, filling Facebook and Twitter with tales of online malfunctions and help lines that don’t. The system was developed by Deloitte, the same firm responsible for the updated Massachusetts benefits system that also has been the subject of complaints.

“I’m still stumped,’’ Cathy Boyce, an unemployed architect, said on Thursday of the Florida system. She spent two days trying to submit her weekly claim for a $275 payment.

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