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The Boston Globe


Boston Capital

Time to learn a lesson on IT contracts

This is Joanne Goldstein’s story and she’s sticking to it: The whole thing has been a big success.

That “thing” is the state’s new software for automating unemployment insurance claims. Goldstein, the secretary of Labor and Workplace Development, was describing it Monday to a legislative committee investigating the $46 million computer system’s much-criticized summer rollout.

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