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Contact information for utilities in Massachusetts

Massachusetts residents can now receive updates from their utilties during a storm, or track and report outages in a variety of ways, whether by phone, via the internet, through a mobile site, or using Twitter and Facebook.

NATIONAL GRID:

-- The company’s Outage Central website can be found at https://www1.nationalgridus.com/OutageCentralHub (use this website to report outages online, or check the utility’s outage map and restoration estimates)

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-- To access National Grid’s mobile site with your cell phone, use your internet app to log in to www.nationalgrid.com. The utility also has an app, which can be found at https://itunes.apple.com/us/app/national-grid/id632161989?mt=8

-- To report an outage by phone call 1-800-465-1212

-- To speak with someone in customer service call 1-800-322-3223 (people who use respirators or other life support equipment should register that equipment before the storm using this line)

-- To get storm updates on your cell phone, text the word STORM to NGRID (64743) to sign up for this service. To get outage restoration updates text the word SUM to NGRID.

-- Sign up for email alerts at https://www1.nationalgridus.com/StormNotifications

-- Get updates via Facebook at https://www.facebook.com/NationalGridMA

-- Follow National Grid on Twitter @nationalgridus

-- Follow National Grid on Youtube at http://www.youtube.com/user/NationalGrid

NSTAR:

-- The company’s Storm Center website can be found at http://www.nstar.com/residential/storm_center/ (use this website to report outages online, or check the utility’s outage map and restoration estimates)

-- To access NStar’s mobile site with your cell phone use your internet app to log in to www.nstar.com

-- To report an outage by phone or speak with someone in customer service call 1-800-592-2000

-- Sign up for storm updates on your cell phone at http://www.nstar.com/residential/storm_center/storm-updates.asp

-- Get updates via Facebook at http://www.facebook.com/pages/NSTAR-Electric-Gas/141240279315

-- Follow NStar on Twitter @NSTAR_News

-- Follow NSTar on Youtube at http://www.youtube.com/user/NSTARNews

WESTERN MASSACHUSETTS ELECTRIC CO:

-- The company’s Storm Center website can be found at http://www.wmeco.com/Community/StormCenter/Default.aspx (use this website to check the utility’s outage map and restoration estimates)

-- To access WMECO’s site with your cell phone use your internet app to log into www.wmeco.com

-- To report an outage call 413-781-4300 within the Springfield area or 877-OK-WMECO (877-659-6326) outside of the Springfield calling area

-- Sign up for storm updates on your cell phone at http://www.wmeco.com/Community/StormCenter/StormTextUpdates.aspx

-- Get updates via Facebook at https://www.facebook.com/WMECo

-- Follow WMECO on Twitter @wmeco

-- Follow WMECO on Youtube at http://www.youtube.com/user/WMECoVideo

UNITIL

-- The company’s Outage Center website can be found at http://www.unitil.com/outage-center (use this website to report outages online, or check the utility’s outage map and restoration times)

-- To access Unitil’s site with your cell phone use your internet app to log in to www.unitil.com

-- To report an outage by phone call 1-888-301-7700

-- Get updates via Facebook at https://www.facebook.com/Unitil

-- Follow Unitil on Twitter @Unitil

-- Follow Unitil on Youtube at http://www.youtube.com/user/UnitilEnergy?feature=chclk

Erin Ailworth can be reached at erin.ailworth@globe.com. Follow her on Twitter @ailworth.
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