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The Boston Globe


$46m jobless benefits system has over 100 defects

Senate testimony is first accounting for software

More than seven months after its rollout, the $46 million computer system for managing unemployment benefits for tens of thousands of jobless workers still has more than 100 defects, representatives of the consulting firm that built the system told a state Senate panel on Tuesday.

Officials of Deloitte Consulting said 11 defects surfaced when the system was unveiled on July 1, but those problems multiplied as the system came into wider use. Deloitte has been steadily fixing defects ever since, but company officials did not disclose the total problems addressed.

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