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New United terminal focuses on technology, efficiency

Work was underway Wednesday on United Airline’s renovation at Logain airport’s Terminal B.

Terminal B/Globe staff

Work was underway Wednesday on United Airline’s renovation at Logain Airport’s Terminal B.

United Airlines unveiled a $160 million upgrade of Terminal B at Logan International Airport Wednesday designed to consolidate operations, now split between terminals A and C.

The renovations, 18 months in the making, are adding technology to allow passengers to take care of most services themselves. United will use 24 self-service machines for fliers to check-in and tag their luggage within one minute, airline officials said. Fliers also will be able to board the plane themselves by scanning their tickets at the gate.

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“This is our most progressive customer service terminal in the perspective of operation, efficiency, customer service, and ambiance,” said Sam Sleiman, the director of capital programs at the Massachusetts Port Authority, which runs Logan.

United will operate 10 gates at Terminal B, down from the 13 gates it now uses at its two locations. Jet Blue will take the eight gates in Terminal C, while the gates in Terminal A are still being evaluated, according to Massport.

The first United flights from the renovated Terminal B are scheduled to take off April 30, said Gavin Molloy, the airline’s managing director of corporate real estate. “Just having everyone here under one roof is hugely efficient for workers,” Molloy said.

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The technology will include five interactive televisions, which direct customers to gates and nearby concessions.

The 97,000-square-foot space will include well-known Boston restaurants such as Stephanie’s and Legal Sea Foods.

The seating area is lined with windows, providing a 180-degree view of the tarmac, where people can see planes land and take off.

The United terminal also will include a club for first-class fliers, which has a bar, conference rooms, and additional seating.

Sleiman said the most striking feature of the terminal will be a vibrant rainbow of colors that will be used for chairs, couches, and lounge seating. One section features a red ceiling, another yellow light features.

“It’s going to make the passenger feel he is starting his vacation or his journey in a good, upbeat way,” Sleiman said. “This will be the first terminal in Logan that is all about the ambience and the comfort of the passenger.”

Frank Olito can be reached at frank.olito@globe.com.
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