Survey tracks response to Heartbleed bug

SAN FRANCISCO — Most Americans who recently learned about a major breakdown in Internet security have been trying to protect themselves but a group nearly as large is unaware of the threat, according to a new survey.

The findings released Wednesday by the Pew Research Center provide a gauge on how Web surfers have responded to a computer bug nicknamed ‘‘Heartbleed.’’ The flaw in a key piece of security technology used by more than 500,000 websites exposed online passwords and other sensitive data to potential theft for more than two years.

After word of the problem got out on April 7, affected websites began to close the Heartbleed loophole and security specialists recommended that Web surfers change their passwords as a precaution.


That advice apparently resonated among those who read about in the extensive media coverage of Heartbleed risks.

Get Talking Points in your inbox:
An afternoon recap of the day’s most important business news, delivered weekdays.
Thank you for signing up! Sign up for more newsletters here

Passwords were changed or online accounts were closed by 39 percent of the Internet users in Pew’s phone survey of 1,501 adults taken in the United States from April 23-27.

But 36 percent had not heard about Heartbleed.

The almost equal division between people insulating themselves from Heartbleed and those unaware of the problem shows there is still a knowledge gap even as the Internet and mobile devices make it quicker and easier to find all kinds of information.

‘‘There are some people who are pretty tuned in and are in an action frame of mind and then there others that don’t know about the news that is breaking,’’ said Lee Rainie, director of Pew Research’s Internet Project.


Better educated and more affluent Internet users tended to pay the most attention to Heartbleed. Roughly three-fourths of the Web users aware of Heartbleed had college educations and had household incomes of at least $75,000.