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The Boston Globe


Etiquette at work

Careless errors are costly in business communication

A successful business communication is built on simplicity and directness. You can achieve this goal by incorporating these six tips as you write your message:

Brevity is your goal. Keep your message short. When speaking, it is tempting to say something, then repeat it, just to make sure you are understood. That same proclivity happens in writing. Edit for redundancy.

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