Business

Time Warner Cable says outages largely resolved

NEW YORK (AP) — Time Warner Cable said Wednesday service was largely restored after a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours.

The company says it is still investigating the cause of the problem, which occurred with its Internet backbone, the paths that local or regional networks connect to in order to carry data long distances.

Advertisement

The company says the problem affected all of its markets and started at 4:30 a.m. and was largely restored by 6 a.m., and updates continue to bring all customers back online. The outage sparked widespread complaints on social networks.

Tim Farrar, an analyst at TMF Associates said there are major outages of at least one telecom provider every year, although typically they aren’t fully national.

‘‘AT&T had a major outage back in April, Comcast had one last October. Verizon Wireless had several national outages on its 4G network back in 2012,’’ he said. ‘‘Usually it is related to bugs in new technology, and occasionally to routine maintenance where someone did something wrong.’’

Time Warner Cable, which is in the process of being bought by rival Comcast Corp. for $45 billion, has about 11.4 million high-speed data subscribers in 29 states nationwide. The Federal Communications Commission is reviewing the deal.

Separately, on Tuesday, the FCC said Time Warner Cable, based in New York, would pay $1.1 million to resolve outage reporting violations. The FCC found that Time Warner Cable did not report disruptions in service to its networks to the FCC in a timely enough manner. In addition to the payment, the company is submitting a three-year compliance plan to make sure it will comply with the reporting rules.

Loading comments...
You're reading  1 of 5 free articles.
Get UNLIMITED access for only 99¢ per week Subscribe Now >
You're reading1 of 5 free articles.Keep scrolling to see more articles recomended for you Subscribe now
We hope you've enjoyed your 5 free articles.
Continue reading by subscribing to Globe.com for just 99¢.
 Already a member? Log in Home
Subscriber Log In

We hope you've enjoyed your 5 free articles'

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of BostonGlobe.com
Marketing image of BostonGlobe.com
Already a subscriber?
Your city. Your stories. Your Globe.
Yours FREE for two weeks.
Enjoy free unlimited access to Globe.com for the next two weeks.
Limited time only - No credit card required!
BostonGlobe.com complimentary digital access has been provided to you, without a subscription, for free starting today and ending in 14 days. After the free trial period, your free BostonGlobe.com digital access will stop immediately unless you sign up for BostonGlobe.com digital subscription. Current print and digital subscribers are not eligible for the free trial.
Thanks & Welcome to Globe.com
You now have unlimited access for the next two weeks.
BostonGlobe.com complimentary digital access has been provided to you, without a subscription, for free starting today and ending in 14 days. After the free trial period, your free BostonGlobe.com digital access will stop immediately unless you sign up for BostonGlobe.com digital subscription. Current print and digital subscribers are not eligible for the free trial.