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The Boston Globe

Globe 100

No. 1 all-time company

TJX chief reflects on keys to long-term success

Culture, values and execution are key, Carol Meyrowitz writes

We are extremely proud of our connection to the Globe 100, especially as one of just four companies to earn a place on the list in each of the past 25 years. Over that quarter-century, our annual sales have grown from less than $2 billion to nearly $26 billion. In fact, we have worked hard to achieve profitable growth for more than 35 years and have a deep confidence that we will continue to grow successfully to a $40 billion company and beyond. The three major aspects of TJX that I believe have contributed the most to our success are a commitment to value, a strong culture, and attention to the execution of our business.

Delivering value to our customers every day is what drives us. We define value as the combination of fashion, quality, brand, AND price. Value is not just about price — it has to be the right product, delivered at the right time, with all of the elements that make up our value equation. That is what our customers deserve. Consumers are very smart and we have enormous respect for them. They know value when they see it and it is our job to deliver an exciting mix of product every day. Our view of value goes far beyond our customers to include our associates, our communities, and our shareholders. We even named our corporate social responsibility program V.A.L.U.E., with each letter representing a tenet of our program.

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