You can now read 10 articles each month for free on BostonGlobe.com.

The Boston Globe

Food & dining

For restaurant’s staff, culture is on the menu

Urbanity is business’s goal

Nine well-dressed twentysomethings sit around an oak table inside an elegantly appointed private dining and conference room at Eastern Standard in Kenmore Square. They take in a video of a talk by neuroeconomist Paul Zak about how friendly gestures cause the body to emit oxytocin, a chemical that makes pleasant people more likeable.

It’s not the usual training for a restaurant’s staff.

Your comment is subject to the rules of our Posting Policy

This comment may appear on your public profile. Public Profile FAQ

You have reached the limit of 10 free articles a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than $1 a week