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The Boston Globe

Health & wellness

Mass. insurance plans again earn top rankings on member satisfaction, improvement processes

Health insurance plans in Massachusetts again earned top rankings in an analysis of member satisfaction, clinical quality, and improvement processes by the National Committee of Quality Assurance.

The results, released last week, put Harvard Pilgrim Health Plan in the no. 1 slot among private plans for the ninth consecutive years. Tufts Health Plan’s products were ranked at no. 2 and no. 4 on the list.

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