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Mass. insurance plans again earn top rankings on member satisfaction, improvement processes

Health insurance plans in Massachusetts again earned top rankings in an analysis of member satisfaction, clinical quality, and improvement processes by the National Committee of Quality Assurance.

The results, released last week, put Harvard Pilgrim Health Plan in the no. 1 slot among private plans for the ninth consecutive years. Tufts Health Plan’s products were ranked at no. 2 and no. 4 on the list.

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“Harvard Pilgrim continues to top the nation’s best health plan rankings because of the quality of our clinical programs and our extraordinary customer service,” Chief Executive Eric Schultz said in a press release. “We work closely with our health care providers to ensure excellence and to bring value for our members.”

Health New England also ranked in the top 20 of 474 private plans analyzed by the committee, a non-profit organization that accredits insurers.

Fallon Community Health Plan earned top rankings among Medicare and Medicaid plans. Three others in Massachusetts also made the Medicaid list: Network Health, Neighborhood Health Plan, and Boston Medical Center HealthNet Plan.

Chelsea Conaboy can be reached at cconaboy@boston.com. Follow her on Twitter @cconaboy.
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