More than one in six Boston doctors offices refused to schedule appointments for callers posing as disabled patients in wheelchairs, researchers at Baystate Medical Center reported Monday in a study of specialty practices that highlights obstacles to routine medical care.
Legal specialists say the practice violates a federal law requiring that people with disabilities have access to appropriate care.

Comments
Isn't ADA a good bit older than 13 years??
"The 23-year-old Americans with Disabilities Act....."
Money is required to retrofit offices which are not handicap accessible. That money, by definition, comes out of patient reimbursement for services. Can we put this article next to the other string of articles about the increases in health care costs, and observe the conversation that ensues? Are people just assuming that some unidentified doctor makes so much money that he/she will just not be able to make a payment on a luxury car one month and fix the problems of handicap access? If so, that's a serious mistake. The ADA is a typical example of problems in society getting caught up in a pendulum that never seems to find the mid-point, and too often manages to swing to an extreme. Maybe all offices don't need to be accessible.
Bookstore owners can find the money to install wheelchair lifts to conform to the ADA (and I personally know one who was required to do so, and did it without whining about it), but doctors can't afford reasonable accomodations? Give me a break. They've had 23 years to get their acts together and deal with it.
I find your attitude downright shocking. We, if we are to be a civilized people, are obliged to make that extra effort, those who can, to find a means for full and completely dignified accomodation for anyone who lives with a disability. There but for the grace of God go I.
Activists for the disabled team up with hospitals to pick on doctors in private practice. They raise a hue and cry and demand that all doctors have the expensive equipment needed for the occasional patient in a wheelchair. The hospitals helpfully point out that they have invested in the expensive equipment already. The doctors in private practice throw in the towel and sell their practices to hospitals, which already own half of the physician practices in the country. The doctors become salaried employees. Every office visit to the hospital affiliated physician now includes a massive charge for hospital overhead. Your health insurance premiums take another massive leap upward. And the Globe will moan about the high and rising cost of health care which is attributable in part to schemes like this and shallow reporting like this.
Oh, give me a break. You sure made a good effort to argue against the notion that we ALL need to make accomodations. I am so grateful that, at this stage, anyway, I don't live with a disability because I would find your attitude so depressing - and upsetting.
The issue here is a lack of will.
You want private practice doctors to invest $250,000 or more in equipment that they will use two or three times a year at most, which makes no economic sense at all and will inevitably drive up the already exorbitant cost of health care, but you can feel real good about yourself because you are a compassionate person and I'm heartless. And really, what the hell, it's not your money and it's always easy and fun to spend someone else's money to reinforce your moral superiority. Why do I have the impression that you weren't really good at math and never got around to taking a basic economics course? If one out of six doctors don't have the equipment needed to serve this small population of patients then five out of six do, so the idea that they "can't get an appointment with a doctor because the office is not handicap-accessible" is ridiculous. Much like your argument, Martha.
It is unfortunate that this happens and it needs to be addressed. However, this won't happen overnight. Wouldn't it make sense to pull together a list of doctors and offices that CAN accommodate patients with these needs and then they can say, "I am sorry, we can't see you, however, I have these 10 who can - where are you located? I will let you know which is the closest." Not a solution, but a bridge until we have a solution.
I wouldn't call a 23 year lead time "overnight". Exactly how much time do they need?
Our doctor will come to our home, when we can not get up the stairs to his office. How many Boston doctors are willing to do that, if they aren't willing to buy the equipment. If they were the patient, they would soon see why accessability is so important, and not just for healthcare.
The gym where I work out had to completely close and fill in the popular hot tub because it would cost so much to make it available and accessible to the handicapped. In all my years at the club, I never saw ONE handicapped person at the gym, much less in the locker room. It was explained to us by the ownership that the ADA mandated accessibility, and it was too expensive to comply. So we all lose. I work for a physician's group of three surgeons. The overhead is unbelievable (they have so far held out to joining the hospital), and there are months where the practice is on the edge of closing. From what I hear, there are many other practices in the same situation. If the government is so hell-bent on making healthcare accessible to the handicapped, why not make tax breaks or grants accessible to those practices willing to make the accomodations? The docs are already forced to accept low reimbursements for Medicare and Medicaid patients. You can't get blood out of a stone. Why should they be forced to take money out of their own pockets to accomodate low- or no-paying patients? Seriously, isn't this what the Church is about? Where are all the religious do-gooders in a real time of need? They should be lining up to help, instead of all the breast-beating and finger-pointing we all have to endure. Will restaurants be required to have wheelchair access, even if they're located on higher floors? Will a merchant be required to install an elevator in their 1800's building to allow access to their upper floor merchandise? What about markets? Should they be required to put all of their products, groceries, and produce no higher than 24" so the handicapped can have full access? Where is this going to stop?
I happen to think that any reasonable person who lives with a disability is not going to want to see a black and white attitude, all or none, all good or all bad, etc. attitude re: situations like that gym.
But, don't you see? Your argument never allows for the point of view of the person who cannot go to that restaurant on the high floor that has no elevator. Is this a popular restaurant that everyone else loves? And yes, I DO feel that restaurants should be required to have access, most of the time. Why not?
What I want to ask you is this: Why should a disabled person have to live with only, say, 20%, 40% or 60% of the choices that those who are not disabled have, when it comes to venues? They should not, unless it is truly impossible to accomodate or set up. Truly, truly impossible.
Do I have this right -- your gym is/was not handicap accessible, and you never saw anyone handicapped working out there?
Weak article. 83% percent of offices are accessible. What was the percentage 5, 10, or 23 years ago? We do seem to be doing much better here than in other parts of the country.
If physicians can't be sensitive to the needs of the disabled why the heck did they go into medicine? There are no excuses for this! And stop crying about cost. Physicians are supposed to be concerned with healing not with the bottom line.
It's because we live in a culture where people still park "just for a minute" in a handicapped parking space (I see it all of the time), don't think to seek out a person with a disability to fill a job slot, etc. We just don't think about people who live with a disability all that much, period!
Whoa. Did you happen to read the article? 83% of offices are accessible.
My brother's best man (and my brother was HIS best man later on) was the late attorney Paul Hearn, one of the main authors of the Americans With Disabilities Act. (He founded "Just One Chance", a pioneer employment agency for the disabled. And he sat next to the President when the ADA was signed into law. ) Paul had "brittle bone disease" and used a wheelchair.
The thing that I got from knowing Paul was how amazingly unconcerned and unaware we able bodied are about the every day, simple conveniences WE have that a person who is not as able bodied does not have. It is appalling.
We are really thoughtless. It is horrible that we don't have full access, for those who live with a disability, to transporation, doctor's and other offices many other venues. Let alone proper employment opportunities. Intelligent, educated people who live with a disability STILL have a hard time getting a job.
What grossly unfair headline. If 83% of *journalists* were able to meet this standard, I'm sure the headline would have focused on that overwhelming majority.
Just read this, please: It is the obituary for Paul Hearne, one of the main writers of the ADA. He was an attorney who had brittle bone disease and a close friend to my brother and our neighbor. My brother, a 13 year old ham radio operator, met Paul, who never went to school (they didn't have a school for kids like him in the 1960's and early 70's), via this shared hobby and their friendship was close and life long.)
Reading this you may understand better a different point of view.
http://www.nytimes.com/1998/05/10/us/paul-g-hearne-48-affable-champion-of-disabled-dies.html
"he started the first legal services office for the disabled; ran Just One Break Inc., the nation's first private job placement agency for the disabled, from 1979 to 1989; served as director of the National Council on Disability, and had a hand in writing the landmark Americans With Disabilities Act of 1990.
His high school was geared to students with disabilities, but when he got to Hofstra University, where he would eventually earn a law degree, Mr. Hearne began to discover and chafe at the myriad little restrictions an unthinking society sometimes imposes on those who do not conform to the standard physical mold.
Mr. Hearne was determined not to be shut out of campus social life. Confronted by one of those Catch-22 policies -- disabled students restricted to first-floor dormitory rooms (so they could get out in case of fire) by a university with no first-floor dormitory rooms -- he organized a protest that succeeded in changing the policy and won him a second-floor room.
Despite that early success, Mr. Hearne did not decide to become a full-time advocate for the disabled until a legal-service agency he worked for in Brooklyn moved, with his co-workers' blessing, to an upper floor in a building without an elevator.
Incensed that people who knew and worked with him would be so oblivious to his plight, Mr. Hearne, who derived a grim measure of satisfaction from the fact that his co-workers had to carry him up to his office, decided to set the world straight.
In quick order he started a legal service for the disabled, wrote the first legal handbook on the rights of the disabled, became a consultant to major corporations seeking to employ the disabled and set out on the course that would take him to Washington in 1989."
Paul was, incidentally, very upbeat, extremely witty and beloved for his jovial attitude towards life. He was not some mean spirited whiner - just the opposite. But he had the self esteem and self respect to demand that he live without unnecessary barriers to a full life. (One in 6 practices refused even to schedule an appointment. I've had plenty of appointments that were scheduled, but even when I have asked ahead of time whether they had an exam table that I could use, I have often been denied basic medical services upon arrival. Recently, at the brand-new Shapiro building at Boston Medical Center, I had to do a dermatology checkup in my wheelchair, because there was no available gurney for transferring to. This is despite promises from Hospital officials that the very newly constructed Shapiro was fully accessible.
Many people have gone years without being weighed, women cannot get mammograms or gynecological exams, etc. The right to access benefits everyone. Just look how popular curb ramps are and elevators are and ramps are and captioning on restaurant TVs are, etc.
This article has touched the expectable raw nerve. And, unfortunately, it probably can only happen with the anonymity provided by this type of setting. The team of voices which are advocating for access for disabilities has, largely, won the war. And they still push mightily for more ground. But the victory has come at a profound cost. As mentioned above, there are facilities closed to the many because they cannot afford to acccomodate the few. There are endless examples of stupid decisions, all under the name of the ADA. Functional and useful doors in public buildings locked because they are not accessible would be one example. That's not to mention the endless discussion possible about parking, which has many facets.
If there is any call to examine the cost of those gains, that person is labeled heartless, as I was above. Not so. The extreme labeling belies the very exaggerated stance taken by the disability advocates. The conversation has to head in the direction that sometimes, some people cannot do some things because of personal limitations. That's not being heartless. That's simply not being excessively extreme.
As far as there being no room in the article to address the tax write-offs of retrofitting offices, that is a diversion. It's still money spent. The cost vs. the return on investment is something that would get any first year business student a failing grade if it were suggested as a business model.
Maybe that's why our society is so messed up: If people think of "return on investment" in monetary terms, when we are talking about human quality of life issues.
Ok, Deborah Kotz, why didn't you entitle this article "Overwhelming Majority (83%) of Medical Specialists Provide Handicap Access." Why not praise Massachusetts for being one of the best states in the country for handicap access? Why have you chosen sensationalism over honest reporting? Medical practices and institutions are very sensitive to the needs of disabled individuals. Why not be honest in reporting on this? There is room for improvement, but there is no reason to paint this subject with a strongly disparaging and inaccurate headline. If you are going to criticize doctors, you ought to be a fair and honest journalist.
To start with, she wasn't reporting 83% compliance, but that 17% were so badly out of compliance that they wouldn't so much as let a wheelchair user schedule an appointment.
Leaving that aside, 83% is a mighty sad compliance rate for a regulation that's been in force for 23 years, by an industry that ought particularly expect to be serving people with disabilities.
People have no idea how hard it is to navigate in a wheelchair. Harvard Medical School is one of the hardest campuses to roll around on, that's for sure. How about the dentist, too?
Sadly true. My elderly parents were not "handicapped," just old, needed canes and walkers at some point. For their age, they were in good shape, healthy, but sometimes a wheelchair was needed for longer distances. It's going to happen to most of us as we get beyond 80. For people who needed assistance their entire lives, every reasonable accomodation needs to be made.
The article didn't say that all the offices were accessible just that they would schedule an appointment. What a patient finds when they get to the office is another story. I have deaf colleages who struggle with communication access to various offices. Access means more than ramps.