The sophomore slump. Athletes suffer from it. Authors do, too. It strikes TV shows, bands, and college students. But hair stylists? Who knew?
And yet, it’s a problem so real that stylists from Newbury Street to Southie to the suburbs not only recognize it, but also specifically train new employees to avoid it. The phenomenon strikes when a client who was thrilled with a first appointment returns a second time — and leaves disappointed. “It’s a very common complaint,” said Naz Kupelian, a salon owner in Lexington, and master stylist and trainer with Rusk, an international line of hair care products.