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The Boston Globe


G Cover

Why isn’t the 2nd haircut as good?

The sophomore slump. Athletes suffer from it. Authors do, too. It strikes TV shows, bands, and college students. But hair stylists? Who knew?

And yet, it’s a problem so real that stylists from Newbury Street to Southie to the suburbs not only recognize it, but also specifically train new employees to avoid it. The phenomenon strikes when a client who was thrilled with a first appointment returns a second time — and leaves disappointed. “It’s a very common complaint,” said Naz Kupelian, a salon owner in Lexington, and master stylist and trainer with Rusk, an international line of hair care products.

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