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The Boston Globe

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Connections

What makes a great commuter rail conductor?

Frank Teague gets his passengers to look up from their reading, notice the people around them, and laugh.

Doesn’t he like us? Was it something we said? How could he leave us?

That’s how I felt when Frank, the conductor on my 8:02 a.m. inbound commuter rail train, told me and his other passengers that he was switching lines. It felt like he was breaking up with us. There was a mixture of shock, sadness, even jealousy. After all, we knew what those Worcester-line passengers would be getting. To quote my 6-year-old: “It’s not fair!”

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