Your recent article about Marty Meehan’s impact at UMass Lowell rang very true to our family (“Meehan’s House,” August 19). Two of our children are enrolled in the state university system, which we believe provides tremendous financial value while offering a world-class education. My son visited several engineering programs at both public and private schools and was most impressed by the chemical engineering department at UMass Lowell. From day one, the focus upon recruiting talented students was evident from everyone he met . . . and this is clearly due to chancellor Meehan’s impact. On a personal note, my son did have some problems with a student housing issue that were not addressed in a manner that was consistent with school policy. After working our way through the hierarchy in an attempt to solve the issue, I remembered that Meehan had told us at many of the new-student receptions that we attended that we should e-mail him with problems. We did, he responded immediately, and the issue was resolved. In an age where the lack of appropriate customer service is often bemoaned, Meehan’s personal engagement was much appreciated. My son is looking forward to his time at UMass Lowell, a school that truly seems to care about each and every student.