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The Boston Globe

Magazine

Miss Conduct

Advice on speaking to the restaurant manager

Plus, not overstepping bounds as an intern.

> My husband and I recently ate at a well-known restaurant in Waltham. I brought my leftovers home and found a dead fly in the food. When I called the restaurant, the manager casually replied, “Sorry, these things happen.” After spending considerable money at the restaurant, I would think the manager would be more concerned. Is this the reaction most restaurants have when a patron calls with a complaint?

M.D. / Boston

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