You can now read 5 articles in a month for free on BostonGlobe.com. Read as much as you want anywhere and anytime for just 99¢.

Key words and phrases nurses asked to say

Hospitals and health care consultants are training nurses and other caregivers in customer service, which sometimes involves giving them key phrases and words believed to increase patient comfort and decrease anxiety. Some nurses unions oppose the practice, saying they are being asked to follow scripts that feel insincere and override professional judgment.

Here are some typical phrases suggested to nurses:

Your comment is subject to the rules of our Posting Policy

This comment may appear on your public profile. Public Profile FAQ

Wake up with today's top stories.

Want each day's news headlines delivered fresh to your
inbox every morning? Just connect with us
in one of the following ways:
or
Please enter a valid email
BostonGlobe.com will never post anything without asking.
Privacy Policy
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of BostonGlobe.com
Marketing image of BostonGlobe.com