Metro
    Next Score View the next score

    Key words and phrases nurses asked to say

    Hospitals and health care consultants are training nurses and other caregivers in customer service, which sometimes involves giving them key phrases and words believed to increase patient comfort and decrease anxiety. Some nurses unions oppose the practice, saying they are being asked to follow scripts that feel insincere and override professional judgment.

    Here are some typical phrases suggested to nurses:

    Your comment is subject to the rules of our Posting Policy

    This comment may appear on your public profile. Public Profile FAQ