To continue getting breaking news and the full stories from The Boston Globe, subscribe today.

The Boston Globe

Metro

Boston.com

Nurses balk at bid to guide dealings with patients

By Liz Kowalczyk

 |  Globe Staff  

  March 21, 2012

In a push to improve patient care and make it more customer-friendly, hospitals are training nurses to be courteous, listen carefully, and check on patients hourly. But some nurses say their employers - in an effort to boost scores on patient satisfaction surveys and the revenue that can come with high ratings - have gone too far. Nurses unions say an increasing number of hospitals are asking nurses to adhere to standard scripts when talking to patients.

Stay with the story. Get full access to BostonGlobe.com for just 99¢

Unlimited access to BostonGlobe.com for only 99¢ for the first 4 weeks. You can cancel at any time.

  • The FULL story all day: Enjoy all of the high-quality, in-depth journalism in the print edition of the Boston Globe — plus breaking news that's updated 24/7.
  • A truly reader-friendly format: It's online news that looks and reads just like the newspaper — uncluttered, uninterrupted.
  • Breakthrough technology: The responsive design automatically adapts content so it always reads perfectly on the digital device of your choice.
Get started today

Free access for home delivery subscribers.

Just need to link your home delivery account; one easy step.

Link my home delivery account

BostonGlobe.comSubscriber Log In

Contact us for help

  • Phone

    888-MY-GLOBE

    Monday-Friday 6:00 a.m.- 5:00 p.m.

    Saturday, Sunday and Holidays 7:30 a.m.- 12:00 noon

  • Chat

    Start a chat

    Monday-Sunday 8:00 a.m.- 5:00 p.m.

  • E-mail

    support@bostonglobe.com