Glitches, gripes mark first days of MBTA fare hikes

Long lines, confusion, and commuter anger marred the first weekday commute following the MBTA’s fare increase, as a software glitch rendered thousands of T passes temporarily invalid and caused backups at key subway stations during the morning rush hours.

By midday Monday the MBTA’s technical team had programmed a temporary fix for the problem. But even though most riders were not affected, the glitch did little to win friends for the T on a muggy day when customers were already bristling over the first fare increase in 5½ years.

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