Returning from her daughter’s wedding in New York, Laura Bernard of Boston was stepping off the Acela at South Station on July 1 when her left leg plunged through a gap between the train and the platform, scraping off the skin and leaving her bloody and bruised.
“Oh my God, it was traumatic,” said Bernard, who does not remember the startling fall itself, only the immediate aftermath. “I must’ve grabbed the platform with my right hand because two nails broke. Then I was standing up and my leg was bleeding. ... It was like raw meat, it was all bloody, and people came by and said, ‘Are you all right?’ and I said, ‘No.’ ”