Despite public perception, there are many public servants who go above and beyond like this. Thank you for sharing it, Brian.

I know everybody likes to talk about how horrible people are on the T. I don't doubt those stories, but I think people are overlooking the many acts of kindness. I offer my seats to the elderly and pregnant and people with small kids all the time, and I see plenty of other people who do the same. You just have to look around and notice it. I used to live in Waltham and one night I went into Boston and came back out on the last green line D train. My husband was supposed to pick me up at the next to last stop. To my horror, I woke up as the train pulled into Riverside, the last stop. At that time my husband didn't have a cell phone so there was no way I could contact him. The only other person around was the train conductor, and he gave me a ride in his personal vehicle to where my husband was waiting.

Red line delays can be tolerated in comparison to the aggravation of the No#1 Bus that travels down Mass AVE through Cambridge, from Harvard Sq. to Dudley Square.There is no schedule for this bus - or - at least the drivers fail to adhere to one. Also, the drivers frequently fail to stop at the Bus stops along MA Ave. while passing through Cambridge, unless a person is standing at one of the 3 bus stops in front of the MIT campus. Here there are 3 stops just feet from each other within a one block distance (go figure). Cambridge residents often see caravans of No#1 buses traveling down MA AVE during rainy weather or during the winter. This means travelers wait long periods of time, only to see 3 buses or 4 buses coming from Harvard Sq (go figure). NEVER have I see a driver on the No#1 bus stop for a traveler running and waving at the driver! Is it possible we do not have MBTA bus drivers on this route?