► Tufts University, BA, 1968; Brandeis University, PhD, 1977.
► Deputy commissioner, Massachusetts Department of Public Welfare, 1983 to 1986.
► General manager, MBTA, 1989 to 1991.
► Deputy secretary, US Department of Labor, 1993 to 1996.
►Chief operating officer, Partners HealthCare, 1996 to 2010.
► Lecturer, Kennedy School of Government, present.
►Also, board member, Pine Street Inn and Brandeis University trustees.