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The Boston Globe

Lifestyle

Cellphone overcharges putting a strain on many families

It’s a story all too familiar to many parents: When Eren Celozzi signed up for a Verizon Wireless family plan, the monthly bill for three phones was supposed to be $199. But some months, her teenage daughters just can’t stop chatting, and the bill goes as high as $290.

“That’s a whole car payment,” said Celozzi, a tailor who owns Hems While You Wait, in Hyannis. She regularly threatens her girls with the ultimate consequence — “I’m taking you off my phone bill” — but the overcharges keep coming.

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