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Contact information for utilities

Massachusetts residents can now receive updates from their utilities during a storm, or track and report outages in a variety of ways, whether by phone, via the internet, through a mobile site, or using Twitter and Facebook.

NATIONAL GRID:

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-- The company’s Outage Central website can be found at https://www1.nationalgridus.com/OutageCentralHub (use this website to report outages online, or check the utility’s outage map and restoration estimates)

-- To access National Grid’s site with your cell phone, use your internet app to log in to www.nationagrid.com

-- To report an outage by phone call 1-800-465-1212

-- To speak with someone in customer service call 1-800-322-3223 (people who use respirators or other life support equipment should register that equipment before the storm using this line)

-- To get storm updates on your cell phone, text the word STORM to NGRID (64743) to sign up for this service

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-- Sign up for email alerts at https://www1.nationalgridus.com/StormNotifications

-- Get updates via Facebook at https://www.facebook.com/NationalGridMA

-- Follow National Grid on Twitter @nationalgridus

-- Follow National Grid on YouTube at http://www.youtube.com/user/NationalGrid

NSTAR:

-- The company’s Storm Center website can be found at http://www.nstar.com/residential/storm_center/ (use this website to report outages online, or check the utility’s outage map and restoration estimates)

-- To access NStar’s site with your cell phone use your internet app to log in to www.nstar.com

-- To report an outage by phone or speak with someone in customer service call 1-800-592-2000

-- Get updates via Facebook at http://www.facebook.com/pages/NSTAR-Electric-Gas/141240279315

-- Follow NStar on Twitter @NSTAR_News

-- Follow NStar on YouTube at http://www.youtube.com/user/NSTARNews

WESTERN MASSACHUSETTS ELECTRIC CO:

-- The company’s Storm Center website can be found at http://www.wmeco.com/Community/StormCenter/Default.aspx (use this website to check the utility’s outage map and restoration estimates)

-- To access WMECO’s site with your cell phone use your internet app to log into www.wmeco.com

-- To report an outage call 413-781-4300 within the Springfield calling area or 877-OK-WMECO (877-659-6326) outside of the Springfield calling area

-- Get updates via Facebook at https://www.facebook.com/WMECo

-- Follow WMECO on Twitter @wmeco

-- Follow WMECO on YouTube at http://www.youtube.com/user/WMECoVideo

UNITIL

-- The company’s Outage Center website can be found at http://www.unitil.com/outage-center (use this website to report outages online, or check the utility’s outage map and restoration times)

-- To access Unitil’s site with your cell phone use your internet app to log in to www.unitil.com

-- To report an outage by phone call 1-888-301-7700

-- Get updates via Facebook at

-- Follow Unitil on Twitter @Unitil

-- Follow Unitil on YouTube at http://www.youtube.com/user/UnitilEnergy?feature=chclk

Erin Ailworth can be reached at eailworth@globe.com. Follow her on Twitter @ailworth.

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