Call Boston City Hall, and you take your chances. Civility or disrespect. The person on the other end of the phone could be a courteous city worker ready to help — or a churlish bureaucrat eager to hang up.
In the two decades Mayor Thomas M. Menino has been in charge, there has been one nearly absolute guarantee: A caller would never reach voicemail.
Comments
In this case I think voicemail might be a step backwards. But, the cost savings of the new phones are real.
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Good Job Bill! Keep up the Great work. Thanks
Those "technilogical advances" existed years ago. Wow...
In a recent interaction with City Hall, I opted for both the voice mail option (3 times) and calling back numeoruse times during the day in an attempt to connect with the person I wanted to speak with. Still waiting...
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