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The Boston Globe

Metro

20 years into Menino’s term, City Hall gets voicemail

Call Boston City Hall, and you take your chances. Civility or disrespect. The person on the other end of the phone could be a courteous city worker ready to help — or a churlish bureaucrat eager to hang up.

In the two decades Mayor Thomas M. Menino has been in charge, there has been one nearly absolute guarantee: A caller would never reach voicemail.

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