Josh Colon travels four hours per day, five days per week, to get from his North Adams home to classes at Berkshire Community College in Pittsfield and back. By car, the trip would take about 45 minutes each way. But Colon, 22, relies on a bus — part of the Berkshire Regional Transit Authority — that takes almost three times as long because of indirect routes, infrequent service, and a long wait as he transfers. Sometimes, he must leave class early, before 5 p.m., to catch the last bus that can get him home.
So when he hears Boston residents complain about the MBTA’s 10- to 15-minute delays and 12:30 a.m. closures, he finds it hard to have sympathy.