Boston’s largest taxi fleet owner ignores calls for a cab nearly a quarter of the time, 99 of the city’s 100 handicapped-accessible cabs violate federal standards, and the police unit regulating the $1 billion industry struggles to properly patrol it.
Those are among key findings of a review commissioned by the city after the Globe Spotlight Team earlier this year chronicled routine financial exploitation of drivers by some of the biggest fleet owners, abuses for which they are rarely sanctioned by city regulators.
Mayor Thomas M. Menino, who is expected to release the report Thursday, said he is immediately adopting two of its recommendations. He will establish a new advisory panel to address problems chronicled by the Globe, some of which are underlined in Thursday’s report, and will make sure handicapped-accessible vehicles meet federal and city standards.
One day after the Spotlight report last spring, the mayor shifted regulatory authority over the 1,825-taxi fleet from a civilian supervisor in the police Hackney Division to a Boston Police Department captain.
Thursday’s report recommends that that change be maintained — for now. The hackney unit would be beefed up, its mission expanded, and the department would be given two years to improve its performance.
You have reached the limit of 5 free articles in a month
Stay informed with unlimited access to Boston’s trusted news source.
- High-quality journalism from the region’s largest newsroom
- Convenient access across all of your devices
- Today’s Headlines daily newsletter
- Subscriber-only access to exclusive offers, events, contests, eBooks, and more
- Less than 25¢ a week