MBTA employees were ready at subway entrances this afternoon to help customers whose CharlieTickets are not working because of a computer glitch, officials said.
Transit tickets sold through the MBTA Corporate Pass Program are being rejected at subway entrances, according to MBTA spokesman Joe Pesaturo, due to a technical mistake by a contractor working for the transit system.
Many people who buy rapid transit passes through their employers will have to get new CharlieTickets. The issue does not affect people who only ride commuter rail trains.
CharlieCards are still working, as are CharlieTickets purchased at MBTA vending machines, Pesaturo said.
Customers holding the problematic CharlieTickets should retain them for use on the commuter rail and will be given separate CharlieCards for use on subway and bus lines, Pesaturo said.
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