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Impersonal automation in Malden: That’s the Ticket

By Kathy Shiels Tully

 |  Globe Correspondent  

  January 29, 2012

Call me naive, but I really believed my personal approach to appealing the ticket within Malden’s impersonal system would make a difference. The holidays came and went. I waited. Then PING! The other day, the decision arrived in my e-mail inbox. Appeal Status: Denied. Officer Comment: (their caps) THIS IS THE FINAL DECISION ON THIS APPEAL. Just as everyone - but me - expected. Because rejection is much easier to do online, than when you’re looking someone in the eye.

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