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The Boston Globe

North

Somerville

City is restructuring inspections department

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Somerville is restructuring its Inspectional Services Department to have inspectors assigned by city wards. A city-commissioned review of the department by Zucker Systems in 2010 recommended the change, which aims to improve customer service and accessibility, according to department superintendent Goran Smiljic. “Assigning inspectors to specific wards helps those who pull building permits have a consistent, efficient experience working with the city, and helps our inspectors become familiar with the people and buildings they are working with,” Smiljic said in a prepared statement. The department also has new office hours to better fit schedules of contractors and residents, and intends to soon launch an online permitting program.

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