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The Boston Globe

South

Randolph

App response rate in top 10

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Town Manager David C. Murphy said he was proud of town workers and the town as the town’s “See Click Fix” response rate has risen into the top 10 of the roughly 130 communities who use it across the country. The “See Click Fix” application, added to the town’s website last summer, helps residents report neighborhood problems online. Randolph’s application has had more than 1,560 hits, many being two-way conversations between residents and town officials about reported problems such as streetlights being out or trash not being picked up. Recently, there was a report of a coyote being sighted at the town dog park. It was the town’s responsiveness over a 90-day period that boosted its ranking. Malden, which was first nationally, was the only Massachusetts community that ranked higher. Murphy said in an interview that providing good services “is what we’re here for at the end of the day.”

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