President Obama has pledged to serve veterans ‘‘as well as they’ve served us.’’ Yet to many, the VA’s bureaucracy can bring more agony than reward. With as many as 1 million troops due to become veterans in the next five years, on top of the 22.3 million already in the system, the agency is staggering under backlogs in disability compensation claims, bottlenecks in mental health care and criticism over a general lack of accountability.
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