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The Boston Globe


Complex Obama health care law may boost jobs

New hires will help Americans navigate system

WASHINGTON — Amid a torrent of speculation about the impact of the Obama health care law on the economy, one thing seems clear: The law is spurring a raft of new jobs in call centers, computer companies, and community organizations to help Americans understand the complex law and navigate the new insurance marketplaces.

About 7,000 to 9,000 new customer service agents will be needed to man phones and Web chats for the marketplace, called an exchange, the federal government will run for more than half of the states, a spokesman for the Centers for Medicare and Medicaid Services said. Additional agents will be needed for exchanges being run by the states themselves.

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