My brother had just finished his studies in mechanical engineering at the University of Mumbai, and was waiting for a company to hire him. His friends who had studied information technology had already gotten jobs, and were now meeting their former classmates over weekends at plush malls. Manav began to circulate a single-page resume across employment websites. After three months of wait that included watching TV, scouting the Internet for courses for higher studies, and occasionally playing cricket, he finally announced that he had a job offer.
Elated, I offered to treat him and our parents to thin-crust pizza with extra chicken toppings. When I asked him the name of the company, he said, “FIS.” What do they do? He was silent for a moment, before blurting out, “It is a call center, for American Express cards.” I think he noticed that my eyes had popped out. After spending four years of time and money getting an engineering degree, a job with a call center was the last thing I’d want him to do.