Nearly a decade ago, Massachusetts Bay Commuter Railroad Company assumed responsibility for the MBTA commuter rail system. Following a rigorous bidding process, MBCR earned the right to operate and maintain a critical regional transportation service.
Since then, MBCR has proudly partnered with the MBTA to provide the highest possible level of safe, reliable service amid ongoing challenges involving limited financial resources, aged equipment, and fragile infrastructure. Our deeply experienced consortium, composed of three global leaders in the rail transportation sector, has worked with the T to increase levels of service to Worcester, Providence, and other areas of the state and to make continual improvements to infrastructure. Over the years, we collaborated with the T to introduce customer-driven initiatives such as quiet cars, free WiFi service, and mobile ticketing. We vastly improved air conditioning on coaches and winter preparation. Based on factors within our control, on-time performance has met or exceeded a 95 percent contractual goal for the past four years and eight of the past 10.