You can now read 5 articles in a month for free on BostonGlobe.com. Read as much as you want anywhere and anytime for just 99¢.

Red Sox Live

5

7

▲  9th Inning 2 outs

letters | T AIMS TO KEEP RIDERS IN THE KNOW

Countdown clocks leave frustrated riders wanting more

The MBTA has activated countdown clocks at 30 subway stations.

BARRY CHIN/GLOBE STAFF/FILE 2012

The MBTA has activated countdown clocks at 30 subway stations.

We are more than a decade into the 21st century, and the MBTA is just figuring out that customer satisfaction increases when you provide information (“T riders prove happier when they’re in the know,” Page A1, Jan. 23)? Other transit systems have had something like countdown clocks for years.

What’s more, other systems don’t let people sit on trains that suddenly come to a stop in a tunnel without explaining the delay and making sure the speakers work. Other systems would never have operators use public transit jargon in announcements. Time and again, while riding on the Green Line, I hear that we’re standing by “for headway adjustment.” I know what this means — recalibrating the time between trains — but it wouldn’t surprise me if many other riders assumed that there’s something wrong mechanically with the front part of the train.

Continue reading below

Riders on the T are like customers in a restaurant. We are forgiving if we’re treated respectfully. Telling riders why they’re not moving can go a long way toward alleviating frustration with the T.

Scott Cooper

Newton Highlands

Loading comments...
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of BostonGlobe.com
Marketing image of BostonGlobe.com
Already a subscriber?
Your city. Your stories. Your Globe.
Yours FREE for two weeks.
Enjoy free unlimited access to Globe.com for the next two weeks.
Limited time only - No credit card required!
BostonGlobe.com complimentary digital access has been provided to you, without a subscription, for free starting today and ending in 14 days. After the free trial period, your free BostonGlobe.com digital access will stop immediately unless you sign up for BostonGlobe.com digital subscription. Current print and digital subscribers are not eligible for the free trial.
Thanks & Welcome to Globe.com
You now have unlimited access for the next two weeks.
BostonGlobe.com complimentary digital access has been provided to you, without a subscription, for free starting today and ending in 14 days. After the free trial period, your free BostonGlobe.com digital access will stop immediately unless you sign up for BostonGlobe.com digital subscription. Current print and digital subscribers are not eligible for the free trial.