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Letters | Driven to the edge: Trouble in taxi industry

Tech tools can help drivers make ends meet

In January, the tech firm Hailo surveyed 200 cabdrivers in Boston and found that 60 percent spend between a quarter and half of their shifts without passengers and many work more than 60 hours a week just to make ends meet. As licensed Boston taxi drivers for 20 and 30 years, these findings did not surprise us. As managers and partners in Hailo, we believe strongly that technology can help. The Globe Spotlight series “Driven to the Edge” highlights more than just the economic difficulties drivers face. It demonstrates how drivers struggle to make an honest living.

As a company founded by cabdrivers for licensed cabdrivers — three of Hailo’s cofounders drive cabs in London — Hailo uses smartphone technology that enables drivers to connect with passengers around the corner. In less than 18 months since our launch, more than 30,000 drivers around the world have joined and they are earning on average 30 percent more per shift.

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We know firsthand that driving a cab is hard work. We believe that technology and a service that does not take advantage of drivers and only wins when they win is the key to Boston’s new and better taxi service.

Alex Beker

Andre-Michel Colas

Driver partners

Hailo Boston

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