Your front-page article “Airing medical mistakes” (April 10) details Brigham and Women’s Hospital’s courageous approach to fixing its service delivery problems. One of the problems noted was that of the patient whose proper transfer between facilities was hampered by the lack of ready availability of a medical interpreter.
Qualified medical interpreters could be available in all medical settings, as there is a supply of them ready to serve in this area. But the problem is that health insurance companies are not required to reimburse for these services. This is so despite federal and Massachusetts regulations stating that using a qualified medical interpreter is a patient’s right.