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The United States today is producing roughly the same amount of goods and services as before the coronavirus pandemic — but with 8.2 million fewer workers, equal to the combined payrolls of every employer in Virginia, Arizona, and Iowa.

Greater productivity is the rare silver lining to emerge from the crucible of COVID-19. The health crisis forced executives to innovate, often by accelerating the introduction of industrial robots, advanced software, and artificial intelligence that reduced their dependence upon workers who might get sick.

Even as millions of Americans remain jobless, retailers, food processors, energy producers, manufacturers, and railroads all are stepping up their use of machines. Automation may also get a lift from President Biden’s infrastructure plan, which will encourage domestic investment in cutting-edge factories, according to Bank of America.


Employers’ embrace of automation has survived the economy’s move from recession to rebound and is getting new life now that many companies are struggling to attract enough workers to meet surging demand.

In Columbus, Ohio, Huntington Bancshares is fielding inquiries from dozens of business customers about financing for equipment purchases, chief executive Stephen Steinour told investors on a recent conference call.

“Universally, they talk about inability to get adequate labor, very high turnover, and clear wage inflation at the low end. A consequence of that will be more investment by many of them into automation,“ Steinour said.

That attitude has been a boon to companies such as Seegrid, a privately held maker of autonomous forklifts based in Pittsburgh, which saw revenue double last year. By year’s end, Seegrid, which is profitable, plans to employ 350 workers, up from 150 a year ago, said chief executive Jim Rock.

The e-commerce boom has fueled orders for the company’s self-driving machines —conventional forklifts upgraded with cameras, advanced algorithms, and machine learning capabilities. The units lift up to five tons and boast an accident-free track record, he said.


“Business is good. I’m bullish on this year and the next five years,“ Rock said.

Advances over the past decade in sensors, wireless communications, and optics mean that automated systems are increasingly capable. From simple repetitive tasks, they have graduated to complex chores like understanding human voices, deboning chickens, and handling chemical liquids.

Greater automation helped US companies navigate the unprecedented disruption of the pandemic. Adjusted for inflation, US productivity has risen by almost 4 percent since the fourth quarter of 2019, nearly twice the increase in output-per-worker over the past five quarters, according to the Bureau of Labor Statistics.

“During the pandemic, firms became more productive and learned to do more with less,“ Patrick Harker, president of the Federal Reserve Bank of Philadelphia, said this week.

In the first quarter, business spending on equipment rose at a seasonally adjusted annual rate of 16.7 percent, more than twice as fast as the overall economy, according to the Commerce Department.

Three-quarters of companies surveyed by McKinsey Global Institute last fall said they expect investment in new technologies to accelerate through 2024. If that happens, productivity growth in countries such as the United States could rise by a full percentage point, boosting living standards and more than doubling pre-pandemic trends, according to a McKinsey study.

Moderna, the Cambridge-based maker of a coronavirus vaccine, said earlier this month that it plans to increase its spending on digital automation and artificial-intelligence investment to $170 million this year, up from $27 million two years ago.


Pilgrim’s Pride, a chicken processor based in Greeley, Colo., is implementing a “long-term strategy“ of greater automation. The company cut its workforce over the past year by 1,200 people and expects to trim an additional 5,600 jobs this year, chief executive Fabio Sandri said last month.

Likewise, Solaris Oilfield Infrastructure introduced an all-electric automated system that should reduce the number of workers needed on a fracking, or hydraulic fracturing, site by 80 percent, the company said on a recent investor call.

As the economy emerges from a deep recession, output typically recovers faster than the labor market. Today, the outlook is further complicated by structural changes in what consumers are buying and where workers are needed.

Even once the total number of jobs is back to pre-pandemic levels, employment is expected to grow more slowly than pre-pandemic estimates, economists said.

“We don’t have employment getting back on the pre-COVID trajectory, ever,“ said Gregory Daco, chief US economist for Oxford Economics.

It’s not that automation is taking jobs from people; it’s allowing companies that can’t find enough workers to fill orders they otherwise would have to turn down.

“You don’t fire workers and hire a robot. That happens exactly no times,“ said David Autor, an economics professor at the Massachusetts Institute of Technology.

Indeed, one of the nation’s largest users of industrial robots, Amazon, announced last week that it planned to hire 75,000 new employees for its fulfillment and logistics centers at an average hourly starting wage of more than $17.


The company, which deploys more than 200,000 mobile robots throughout its warehouses, said it will pay signing bonuses of up to $1,000 in some locations. Since the end of 2019, Amazon has hired 500,000 new workers — more than the combined employment of Ford, Caterpillar, and Lockheed Martin. (Amazon founder Jeff Bezos owns The Washington Post.)

Bank of America analysts have dubbed the emerging era of worker-robot collaboration the age of “robo sapiens.“ Along with the workers needed to build industrial robots or write code for automated production software, such systems require people to operate, maintain, and repair them.

Still, by 2025, the global economy will be populated by twice as many robots as in 2019, meaning workers face years of disruption even after the pandemic is a memory, Bank of America analysts said in a new report. Up to 40 percent of existing US jobs are in categories that are vulnerable to automation, such as office support, food service, production, and customer service, they said.

The World Economic Forum last year forecast that automation by 2025 would lead to a gain of 12 million jobs. But that sunny bottom line masked enormous tumult: the elimination of 85 million jobs alongside the creation of 97 million new ones.