JetBlue canceled 38 flights and delayed 64 others at Boston’s Logan International Airport by Monday afternoon as the airline recorded the highest level of disruptions at the airport, according to FlightAware, an online industry tracker.
The wave of cancellations has generated fury on social media where frustrated travelers have demanded that the airline explain the reasons for the ongoing issues and improve communication with its customers.
this is just the height of wickedness!!! @JetBlue, How can you cancel a flight , with no options to reschedule, with no way to reach you; I have been on hold for over 3 hours now! I went to the airport and there’s no one from JetBlue to talk to! I am completely stranded right now pic.twitter.com/5QMkrAYB9p— Kaelo Iyizoba (@IJKaelo) April 3, 2022
According to FlightAware, a total of 448 flights were canceled across the US Monday morning and 442 flights were reported delayed from all airlines and airports.
JetBlue canceled 13 percent of its flights nationwide Monday, the sixth highest total behind China Eastern, Spring Airlines, Spirit, and Lion airlines, according to FlightAware. By 2 p.m. the number of flights delayed on its entire system totaled 267 flights or about 25 percent of its schedule on Monday, according to FlightAware.
JetBlue, in a statement provided to the Globe on Monday, said it is slowly recovering from “severe weather” in the Southeast that lead to multiple airlines canceling flights.
“After the past several days of severe weather in the southeast impacted airlines with thousands of flights cancelled across the industry, we are focused on safely resuming our flight schedule. We have made good progress in ramping up operations and repositioning crewmembers and aircraft that had been forced out of position due to the weather and significant air traffic delay programs,’’ JetBlue said in the statement.
“It is normal for it to take a few days to fully recover when these situations so significantly impact our operations. We apologize to our customers for the inconvenience and we are working to keep them updated and get them on their way as quickly as possible’' the statement said.
By 2 p.m., Spirit Airlines canceled eight flights on Monday, followed by Alaska Airlines with three cancellations and Frontier, which has canceled one flight, according to FlightTracker.