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Comcast: Wait time for service appointments has shrunk from four hours to two

Comcast Corp. said its initiative to shorten the waiting times for most scheduled service appointments to two hours is now in effect in the Greater Boston market.

In June, the Philadelphia-based provider of such services as cable television and Internet access announced plans to shorten the appointment windows for Comcast technicians making house calls from four hours to two hours by 2012. According to Comcast, technology upgrades are enabling its technicians to shrink the appointment window for customers who schedule installations or service house calls.

Comcast is rolling out the initiative market by market, and it is now being implemented in Greater Boston.

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In the case of simple jobs that can be performed early in the day, customers can often schedule a Comcast technician to arrive within one hour of an appointed time, Comcast said.

If Comcast misses an appointment, it will credit a customer’s account $20, the company said.


Chris Reidy can be reached at reidy@globe.com.