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TD Bank misplaces tapes with data on 267,000 customers

TD Bank misplaced computer backup tapes containing personal information for 267,000 customers, including 73,000 in Massachusetts, the Massachusetts attorney general’s office said Friday.

The bank told customers that two tapes disappeared in transit while being shipped to one of its locations in March. It has not been able to find the tapes.

The tapes were unencrypted and contained extensive customer information, including Social Security numbers and bank account numbers, the bank told Attorney General Martha Coakley’s office.

TD Bank, one of the largest regional banks in the United States, had previously refused to say how many customers may have been affected by the error.


TD Bank spokeswoman Rebecca Acevedo confirmed that the missing tapes included information of about 73,000 customers in Massachusetts.

“We want to reassure people that there is no evidence that any of this data is being misused and that we continue to monitor customer accounts closely,” she said in a statement Friday.

Acevedo added that the bank is notifying customers. She said the bank waited more than six months to tell customers while it fully investigated the situation.

“This was an isolated incident,” she said. “We understand this is a difficult situation for our customers and apologize for the inconvenience.”

TD Bank also told the Maine attorney general’s office that the personal information of nearly 35,000 Maine residents, including Social Security and bank account numbers, may have been compromised.

An unspecified number of New Hampshire residents were also affected by the breach.

Material from the Associated Press was used in this report. Todd Wallack can be reached at twallack@globe.com.