Bank of America to cut more jobs in Mass.

Almost 200 positions at 2 locations in the state to be eliminated next year

A Bank of America branch office in New York.
Associated Press
A Bank of America branch office in New York.

Bank of America Corp., which is in the process of streamlining operations around the country, plans to eliminate nearly 200 jobs at two Massachusetts facilities next year.

The bank, which has roughly 7,000 workers in the state, said it plans to close a Dorchester call center at the end of January and a check-processing operation in Malden in the fall.

“Both decisions support our strategy to simplify and streamline the company,” said Bank of America spokesman T.J. Crawford. He said the bank, the largest in Massachusetts, will make every effort to help workers find other positions within the company.


Last year, the Charlotte, N.C., banking giant announced plans to cut about 30,000 jobs around the world and close roughly 750 branches to become more profitable. Like other major banks, Bank of America has been squeezed by ultra-low interest rates, increasing regulations, and losses from housing and other loans due to the weak economy.

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Bank of America said it will close a unit at the facility at 200 Exchange St. in Malden where workers scan paper checks, and cut 86 jobs, mostly part-time positions, between February and September.

Banks need fewer people to process checks because fewer people are using paper checks. Many customers routinely scan checks at ATMs or with smartphones. In addition, the bank plans to move much of the remaining check processing work to local branches to speed the processing of checks.

Bank of America, which has about 300 workers in Malden, eliminated 150 jobs in the same complex earlier this year when it closed a unit that prints statements and other documents.

The bank said it needs fewer printing operations because more customers receive documents electronically.


Separately, the bank said it plans to close a call center at 2 Morrissey Boulevard by the end of January, eliminating another 107 jobs.

The call center, which helps customers resolve problems with deposits, originally had more than 150 jobs.

But many workers have quit or taken other positions within the bank since the bank told employees earlier this year that it planned to shutter the facility.

The bank originally opened the call center with great fanfare after completing its merger with FleetBoston in 2005. It said it won’t affect other operations at the site, where it leases space from rival Sovereign Bank. About 400 people work at the complex.

Bank of America still has more workers than any other retail bank in Massachusetts. But the company has eliminated roughly 2,000 jobs in the state since August 2007 — in part because of the financial crisis that ravaged profits.


In addition, the bank sold most of its mutual fund company, Columbia Management, to Ameriprise Financial in 2009.

Citizens Bank, the second-largest in the state, had 3,400 employees in Massachusetts as of several months ago, and Sovereign Bank, the third-largest, had 2,900.

Todd Wallack can be reached at Follow him on Twitter @twallack.