You can now read 10 articles each month for free on BostonGlobe.com.

The Boston Globe

Business

Mortgage servicing: a consumer guide

Millions of Americans know the desperation of trying to hold on to their homes as nearly all of their efforts are thwarted by a mortgage company that seems determined to foreclose.

The Consumer Financial Protection Bureau laid out new rules Thursday to keep struggling homeowners from losing their homes by getting the runaround from mortgage servicers — the middlemen who collect loan payments and handle loan modifications and foreclosures.

Loading comments...

You have reached the limit of 10 free articles a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than $1 a week