US seeks to oversee student loan market

WASHINGTON — The government’s consumer finance watchdog wants stricter oversight of companies that collect and log student loan payments.

The Consumer Financial Protection Bureau proposed Thursday that it supervise the activities of nonbank student loan companies — a more stringent form of regulation than these companies have faced in the past. The bureau says the scrutiny is needed to ensure borrowers are not mistreated as the industry grows and more people fall behind on their payments.

‘‘Our rule would bring new oversight to the student loan market and help ensure that tens of millions of borrowers are not treated unfairly,’’ the bureau’s director, Richard Cordray, said in a statement.


Nonbank loan servicers like Sallie Mae collect payments for both private and government-backed student loans. Borrowers have complained that the companies lose paperwork, fail to apply payments, and provide poor customer service.

Get Talking Points in your inbox:
An afternoon recap of the day’s most important business news, delivered weekdays.
Thank you for signing up! Sign up for more newsletters here

The bureau wants to oversee the seven biggest nonbank student loan collection companies. Together, they handle the accounts of 49 million people with student loans. The bureau says that accounts for most of the activity in the market.

The bureau already supervises student loan collections by big banks. By adding nonbanks to the supervision program, the bureau would help even the playing field for banks and nonbanks. Banks say scrutiny of their student loan activities adds costs unfairly, while nonbank companies perform the same services without the added compliance costs.

Supervision by the bureau amounts to having a government overseer peering over companies’ shoulders as they conduct regular business. The bureau would monitor the companies and examine their internal procedures, data, and any other information they seek in an effort to enforce consumer protections.

The bureau is the first federal supervisor for a range of industries, including payday loan companies, private student lenders, mortgage companies, credit bureaus, and debt collectors. Created as part of the 2010 overhaul of financial rules known as the Dodd-Frank Act, it aims to protect consumers from unfair fees, predatory loans, and other threats. Under the law, the bureau can identify categories of consumer finance firms whose biggest players would face ongoing supervision.


Before the bureau was created, bank regulators focused mainly on companies’ financial strength. If it grants the bureau the authority to supervise nonbank financial companies, Congress would vastly increase the federal government’s tools for identifying and preventing financial practices deemed harmful to consumers.

The proposal is open for public comment for the next 60 days.