You can now read 10 articles in a month for free on Read as much as you want anywhere and anytime for just 99¢.

The Boston Globe


National Grid updates storm response plan

After receiving customer complaints and hefty fines for inadequate response to storm-related power outages in recent years, National Grid unveiled a slate of improvements Friday that company officials said should help ensure that lights get turned on more quickly after severe weather.

Several changes are an effort to address criticisms of spotty communication and lengthy waits customers have experienced before their power is restored.

Loading comments...

You have reached the limit of 10 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week