You can now read 5 articles in a month for free on Read as much as you want anywhere and anytime for just 99¢.

Dell laptop buyers make a stink over cat smell

NEW YORK — A noxious feline odor has some Dell customers caterwauling.

People who own Dell Latitude 6430u laptops are complaining that their pricey new computers emit a smell similar to cat urine’s. Some said on online customer forums that the odor seems to come from the keyboard or palm rest.

Continue reading below

Dell advised buyers to try cleaning keyboards with a soft cloth or compressed air, but the smell persisted.

Dell said Thursday that the smell is related to a manufacturing process that has been fixed. It recommends contacting the company’s technical support team to have a laptop’s palm rest assembly replaced.

A spokesman said the odor is not related to ‘‘biological contamination’’ and does not present a health hazard.

The laptops in question are ultrabooks for business use. The base model starts at $900 on Dell’s website, but Dell charges close to $1,300 for higher-end versions.

Loading comments...

Wake up with today's top stories.

Want each day's news headlines delivered fresh to your
inbox every morning? Just connect with us
in one of the following ways:
Please enter a valid email will never post anything without asking.
Privacy Policy
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of
Marketing image of