Next Score View the next score

    Dell laptop buyers make a stink over cat smell

    NEW YORK — A noxious feline odor has some Dell customers caterwauling.

    People who own Dell Latitude 6430u laptops are complaining that their pricey new computers emit a smell similar to cat urine’s. Some said on online customer forums that the odor seems to come from the keyboard or palm rest.

    Dell advised buyers to try cleaning keyboards with a soft cloth or compressed air, but the smell persisted.


    Dell said Thursday that the smell is related to a manufacturing process that has been fixed. It recommends contacting the company’s technical support team to have a laptop’s palm rest assembly replaced.

    Get Talking Points in your inbox:
    An afternoon recap of the day’s most important business news, delivered weekdays.
    Thank you for signing up! Sign up for more newsletters here

    A spokesman said the odor is not related to ‘‘biological contamination’’ and does not present a health hazard.

    The laptops in question are ultrabooks for business use. The base model starts at $900 on Dell’s website, but Dell charges close to $1,300 for higher-end versions.

    Associated Press