Q. I bought a Samsung 46-inch TV from Best Buy Thanksgiving week. The TV was defective, and Samsung told me to bring it back to the store. We did, but Best Buy said company policy will not allow them to accept a defective TV in return for another TV or credit. A Samsung rep came to my house and agreed it was defective. He told me Samsung would not accept it either. I have spoken to the store manager, reported Best Buy to the Better Business Bureau, contacted the chief executive of Best Buy, and lodged a complaint with my credit card company. So far, no one seems to be able to help me. Do you have any suggestions?
— ELAINE PISELLI, NEWTON